Prices & Policies

Prices and Policies – Please read before attending the clinic

Deposit – We ask for deposits to ensure our appointments are attended by the patients booking them. Your deposit is refundable if we receive your cancellation 2 working days before your appointment date. Otherwise it is deducted from your bill on the day of your appointment. You will only lose your deposit if you are late for your appointment or if you do not attend the clinic on the day of your appointment without notifying us.  Our system will not allow us to book an appointment without a deposit payment.

Please be on time – We respectfully ask that you arrive 5 minutes BEFORE your appointment time. We cannot see patients who arrive late.

This is essential for the following reasons: 

       ·         we need to give you the necessary time in order to provide you with the quality of medical care that you deserve

       ·         if you are late you compromise the medical care of other patients scheduled for the day 

       ·         we need to ensure the smooth running of the clinic for patients and staff involved

Attend on your own – Please attend the clinic on your own (with the exception of pregnancy scans in which you can bring your partner). We have limited seating in the waiting room so if somebody does come with you, they will be asked to wait outside. Children/babies are not allowed in the clinic for the following reasons:

• Bringing your child or baby for your consultation can compromise the quality of medical care you will receive and this is not acceptable.
• Leaving a child in the waiting room is not an option, as we cannot take the responsibility of children supervision during your consultation.

Parking – There is no parking in the clinic carpark, this is reserved for staff, deliveries and emergency services. There is free parking on the road outside and by the side of the clinic.

Payment – We accept cash and debit/credit card payments. We do not accept payment by cheque. A receipt will be issued at the time of the consultation only. We do not supply duplicate of receipts after your appointment date. We do not accept Medical Cards.

Be Respectful – When we have to address any of our terms and conditions which have not been followed, we would appreciate that you are respectful and not engage in degrading behaviour to our team. We are here to help and we cannot do this if you insist on speaking to our team in a disrespectful manner. We will always endeavour to help you, when you help us.